Payments and account verification

Hype Casino accepts deposits in EUR and RUB. Available payment methods are shown to you during the deposit process. Minimum deposits and maximum amounts per method are visible at the till.

Deposits are typically processed within a few minutes to 24 hours. The exact duration depends on the chosen method and payment service provider.

Should your deposit not arrive, contact customer service within 14 days and provide transaction proof. After this period, requests may be rejected. The operator may request a PDF receipt, bank statement or screenshot of your banking app.

• Various payment methods available – details at the till
• No published fee breakdown for individual methods
• Minimum and maximum amounts vary depending on payment method
• Deposits below the minimum may not be processed or returned
• Only players aged 18 and above are allowed to play for real money
• Certain countries are excluded (Austria, France, Germany, Netherlands, Spain, United Kingdom, USA and others)

Withdrawals are generally transferred to the same method you used for your deposit. The operator may change the withdrawal method if this is technically required or there are restrictions from the payment service provider.

Internal processing typically takes a few minutes to 24 hours. Additional delays may then occur due to banks or payment systems. For card or SBP withdrawals, bank charges may be deducted from the withdrawal amount, which the operator will not reimburse.

Withdrawals are only possible if there are no active, non-expiring or pending bonuses on your account. Before you withdraw, you must also wager your deposit amount three times (x3) in slots or ten times (x10) in Live Casino.

1. Sign in to your account
2. Navigate to the 'Wallet' section
3. Click the 'Withdraw' button
4. Select your preferred withdrawal method
5. Enter the amount
6. Follow the displayed instructions
7. Confirm your withdrawal request

The operator may pay out large wins in instalments if the win exceeds deposits by at least five times. The maximum withdrawal per month is 10.000 EUR or equivalent. The maximum payout for each win (except progressive jackpots) is capped at 300.000 EUR or equivalent.

Withdrawal limits may be set individually based on your gaming activity and payment history. You may request a change, but the operator may approve or decline this at their discretion.

The operator is not responsible for delays, outages, blocks or confiscation of funds by banks, payment systems or other third parties. You accept all compliance and blocking risks. Withdrawal obligations only arise after funds have actually been received on the operator's account.

• Withdrawals using the same method as deposits
• Inactivity fee: 10 EUR monthly after 12 months of inactivity
• Account closed after 30 months of inactivity
• Erroneous credits will be withdrawn – the player remains liable
• If unauthorised payments are suspected, winnings may be confiscated
• Bank charges are borne by the recipient

Account verification is required and can be requested at any time – when processing deposits, at first withdrawal, or before a payment. The operator may require you to submit identity copies (passport, ID), proof of address (utility/bank statements), copies of cards used for deposits, and other documents.

For larger withdrawals, the operator may conduct a video call or request notarised documents and proof of funds origin. You are responsible for the authenticity of all submitted documents. Forged or altered documents will result in confiscation of deposits and winnings, as well as account closure.

Withdrawals may be suspended until all required verifications are completed. Should the operator be unable to reach you 14 days after a withdrawal request, your account may be temporarily suspended.

• KYC requirements apply to fiat and crypto players
• Required documents: ID, proof of address, bank statements, card copies, photo with ID
• 14-day deadline to report missing deposits
• Requests after 14 days may be rejected
• Withdrawals may be delayed if KYC is missing
• Account suspension after 14 days of no communication

If you request a withdrawal but your account contains active, unearned, or pending bonuses, the withdrawal will be prevented. You must activate and successfully convert all bonuses or forfeit them before you can withdraw.

For erroneous credits, the operator keeps the money. Should it have already been withdrawn, this is treated as a debt and you must repay it on request. The operator does not refund player stakes and does not process already completed round rates.

• No withdrawal possible with active bonuses
• x3 deposit turnover in slots required before withdrawal
• x10 deposit turnover in Live Casino required before withdrawal
• Third-party deposits: Winnings may be confiscated, deposit goes to rightful owner
• Bank charges are borne by the recipient