Age protection and legal requirements
Hype Casino accepts players aged 18 and over only. The company reserves the right to verify age and suspend accounts belonging to minors.
Players from certain countries have no access to real money gaming. These include Austria, France and its territories, Germany, the Netherlands and its territories, Spain, Comoros, the United Kingdom, the United States and its territories, and further countries on the FATF blacklist.
Each player is responsible for checking and complying with the applicable laws in their country or region before registration.
Betting limits and control tools
Hype Casino offers self-exclusion as the primary tool to manage your gaming behaviour. A player can request self-exclusion through customer support or via their user account.
When self-exclusion is activated, Hype Casino closes the account and prohibits further gaming activity. The player is obliged to disclose all other existing accounts and may not open new accounts.
Self-exclusion applies only within Hype Casino. Players should note that ultimately they remain responsible for maintaining their self-exclusion.
Individual withdrawal limits
Withdrawal limits can be set individually for each player based on their gaming activity and payment history. Players may request a change to their limits.
Hype Casino reserves the right to approve or reject requests to change withdrawal limits. Personalised limits may be available for high VIP levels.
Support and external resources
Players concerned about their gambling behaviour can contact specialised support organisations. GamCare, Gamblers Anonymous and Gambling Therapy offer free, confidential support.
These organisations are independent of Hype Casino and provide advice, prevention and treatment for problem gambling. Contacting these services is free and anonymous.
The player can also contact Hype Casino's customer support directly to obtain information about available support resources in his region.
Inactive accounts and fees
After 12 months of inactivity, Hype Casino charges a monthly fee of 10 EUR or the equivalent. This fee is deducted at the beginning of each month until the account becomes active again or the account balance reaches zero.
An account is classified as inactive after 30 months of inactivity. Hype Casino will attempt to contact the player; if unsuccessful, any remaining account balance may be retained and the account will be closed.
Fair games and certification
The software from Hype Casino is certified by Itech Labs and meets the ISO/IEC 17025 standard. This means that the random number generator meets industry requirements and all game results (reels in slots and cards in card games) are random.
Players can be assured that the games are fair and the payout rates comply with industry standards.
FAQ
How can I self-exclude my account?
Contact customer support at [email protected] or use the relevant option in your user account. Once self-exclusion is activated, your account will be closed and no further gaming activity will be permitted.
What is the minimum age requirement for Hype Casino?
Hype Casino accepts only players aged 18 years and above. Players must be over 18 years old to access real money games.
Are there ways to control my spending?
Yes, players can request individual withdrawal limits. These are set based on playing activity and payment history. In addition, players can use self-exclusion to stop their gaming activity completely.
Where can I find support for problem gambling?
GamCare, Gamblers Anonymous and Gambling Therapy offer free, confidential support for problem gambling. You can also contact Hype Casino's customer support to find information about local support resources.
Will a fee be charged if my account is inactive?
Yes, after 12 months of inactivity, a monthly fee of 10 EUR or the equivalent is charged. The fee is deducted at the beginning of each month until the account becomes active again or the account balance reaches zero.
